Introducing, Giga— Frontier’s AI-driven chatbot that understands customers’ service needs and provides fast, personalized solutions, 24/7.
Frontier is focused on improving customer service and streamlining operations as it transforms into a tech-oriented, digital infrastructure company. With Giga, we are leaning into artificial intelligence to do just that.
Using conversational AI, Giga interacts with customers in a human-like manner, recognizing and responding to their written intents with relevant information. The chatbot empowers our service agents to prioritize more complex, high-value tasks that require their expertise, while simultaneously ensuring our customers receive prompt and personalized support around the clock.
Listening to our customers was key in launching our chatbot. We identified customers’ top service needs based on our call volumes and developed Giga’s functionalities to address them. This includes … check balance, compare bills, manage appointments and even troubleshoot issues.
And this is just the beginning. Giga is a smart chatbot, so it will continue to learn and improve with every customer interaction.
Ready to chat with our newest team member? Giga is available on our website and the MyFrontier mobile app, which can be downloaded at the Apple App Store or the Google Play App Store.
