2023 Sustainability Report

“Sustainability runs deep in our belief system and is central to our strategy. Our 2023 sustainability report shares how we’re transforming communities, organizations and businesses – and our company – as we Build Gigabit America.”
Nick Jeffery
President and Chief Executive Officer
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2023 Sustainability Report Highlights

Our sustainability strategy is focused on delivering long-term value for our company and positive social and environmental impact for the people and communities we serve. Sustainability is integrated into all we do as a company and guided by our purpose, Building Gigabit America.
Frontier employees

Transforming Together

Donated fiber internet to power four community-loved organizations

Opened the doors to our new Dallas headquarters.

Sourced 453 cost-saving ideas from employees, saving $38 million

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Frontier work hard hart

Working Safely

Achieved our safest year ever

Decreased OSHA Recordable injury rate by 18% YoY

160+ hours of safety training per field employee

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Frontier employees celebrating

Championing DEI

7 employee impact groups totaling 800 members

85% increase in internships year over year

Ranked No. 1 in Diversity by the California Public Utilities Commission (CPUC)

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Frontier symbol on an ivy wall

Growing Responsibly

Issued our first-ever green bond

Shared Scope 1 and Scope 2 data for the first time

Reduced over 1,600 tons of waste through recycling

Upgraded 1,587 trucks across our footprint

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Woman working on a computer

Operating Responsibly

Led by diverse Board of Directors and Executive Committee

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Check out our previous ESG reports:

2022

2022 ESG Report
Download the Report

2021

Frontier 2021 ESG Report
Download the Report

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District Arts and Education (DAE)

Frontier is donating high-speed fiber internet to the District Arts and Education (DAE). DAE is expanding access to STEM opportunities for high schoolers and adults in New Haven. This donation will provide them with a fast, reliable connection to support their education and development programs for underserved members of the community.
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District Arts and Education

“DAE is thrilled to be chosen as Frontier’s next Broadband for Good recipient and receive free high-speed fiber internet. With so many students using computers for learning at our facility, we use up a lot of bandwidth, and it’s important for us to have fast, reliable connectivity to carry out our courses. This donation will not only also allow us to focus more resources on enhancing our programming, but also consider new programming that wouldn’t have been possible without access to the bandwidth that fiber offers.”

A.M. Bhatt, Founder and CEO, DAE
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West Virginia University’s Jackson’s Mill

Frontier has donated high-speed fiber internet to West Virginia University’s Jackson’s Mill campus to support youth STEM education and first responder training. With this donation, the campus will serve as a central connectivity hub for the rural community of Lewis County and for thousands of people across the state of West Virginia.
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WV Extension logo

“WVU Jackson’s Mill has been a center for improving the lives and livelihoods of West Virginians for over 100 years. This partnership with Frontier will allow us to provide unique educational programs and services at WVU Jackson’s Mill that will help bridge the digital divide in rural West Virginia, including expanding virtual learning opportunities.”

David Snively, Director, WVU Jackson’s Mill
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Learning Alliance Corporation

The Learning Alliance Corporation is a long-standing talent partner of Frontier. To support the organization’s mission of providing U.S. veterans with the structured training and resources they need to start a career in telecommunications, Frontier has donated high-speed fiber internet, equipment and training.

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Learning Alliance Corporation logo

"We are incredibly excited to be a recipient of Frontier’s Broadband for Good program. Frontier is invested in readying its workforce and adding more veterans to their roster, and they are proving that yet again with the generous donation they made today. The donation will make a real difference and help us advance our purpose of providing the best technology, training and resources available to prepare veterans for a future in telecommunications."

Cesar Ruiz, CEO of Learning Alliance Corporation
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Malta House

Frontier has donated high-speed fiber internet, new laptop computers and digital mentoring to the mothers of local Connecticut women’s transitional housing program, Malta House. Frontier’s donation will help unhoused mothers find permanent housing, apply for jobs, attain an education, arrange medical care and access government programs like ACP that provide people with affordable connectivity.

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Malta House

"It is an honor to be chosen as a recipient of Frontier's Broadband for Good program. Frontier is helping to offset operating costs by providing free internet connectivity to our agency and our moms, as well as helping provide the technology needed by our agency to help our moms access the technology and resources available to assist them in their journey towards self-sufficiency and independence."

Lisa Koeppel, Executive Director of Malta House
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Girls Scouts of Central Texas

Frontier has donated high-speed fiber internet, new laptops, drones and microscopes to the Girl Scouts of Central Texas to support the organization’s STEM and Community programs. This program provides girls of all backgrounds access to the educational resources and tools they need to pursue careers in natural science, coding, robotics and more.
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Girl Scouts of Central Texas

"We are incredibly excited to be a recipient of Frontier’s Broadband for Good program. Girl Scouts is excited for this new relationship with Frontier. The donation will make a real difference and help Girl Scouts advance our STEM programming by providing the best technology, faster speed and larger bandwidth to serve more girls at one time with this up-to-date broadband."

Donna Brosh, Community Engagement Officer for Girl Scouts of Central Texas, San Angelo Area
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Elk Grove Teen Center USA

The 30+ year of devotion and support of its community made the Elk Grove Teen Center USA a great candidate for Broadband for Good. The Center has been serving teens since 1990, providing core development building blocks for their mental, physical, social and spiritual well-being. The donation of high-speed fiber broadband will help make the Center’s programs more effective, engaging and empowering.

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Elk Grove Teen Center

"It’s always been a dream of mine to serve my community and the next generation coming up, and it’s such a blessing to do that in a place where I grew up. Having fiber-optic tech from Frontier will help us in so many ways. Frontier’s investment in the teen center and our kids means the world to me."

Scott McIntosh, Executive Director for the Elk Grove Teen Center USA
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Boys and Girls Club of the Brazos Valley

The Boys & Girls Clubs of the Brazos Valley in Bryan, Texas was the first community location to benefit from Broadband for Good. Frontier donated high-speed broadband connectivity and computer equipment to support the organization’s mission to connect today’s youth to tomorrow’s opportunities.

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Boys & Girls Club of the Brazos Valley

"A lack of access to technology can have a negative impact on academic performance. Boys & Girls Clubs of the Brazos Valley is thrilled to be the first recipient of Frontier’s Broadband for Good program. Frontier’s technology offers our members high-speed internet for online tutoring and help with homework. Broadband for Good helps us meet our mission of building prepared future leaders."

Rhonda Watson, CEO of the Boys & Girls Club of the Brazos Valley
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Boys and Girls Club of the Brazos Valley

The Boys & Girls Clubs of the Brazos Valley in Bryan, Texas was the first community location to benefit from Broadband for Good. Frontier donated high-speed broadband connectivity and computer equipment to support the organization’s mission to connect today’s youth to tomorrow’s opportunities.

More Info
Brazos Valley Boys and Girls Club kids

"A lack of access to technology can have a negative impact on academic performance. Boys & Girls Clubs of the Brazos Valley is thrilled to be the first recipient of Frontier’s Broadband for Good program. Frontier’s technology offers our members high-speed internet for online tutoring and help with homework. Broadband for Good helps us meet our mission of building prepared future leaders."

Rhonda Watson, CEO of the Boys & Girls Club of the Brazos Valley
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Ettienne Brandt

Ettienne Brandt

EVP, Commercial
With Frontier since 2022

Ettienne is Executive Vice President, Commercial. He has over 20 years of experience in the telecommunications industry across cable, fiber, and wireless providers. He served as Managing Director, Commercial for the Consumer Division of BT Group plc. as a key member of the leadership team getting the BT brand back to growth.

Previously, he served in a variety of roles at EE Ltd prior to BT Group’s acquisition, including leading the Enterprise P&L as Marketing and Commercial Director. He began his telecommunications career at NTL Incorporated (now Virgin Media), the largest UK cable provider, and also worked in South Africa and the USA.

Ettienne holds a BA in Commerce from Stellenbosch University and is a member of the Chartered Institute of Management Accountants.

Vishal Dixit

Vishal Dixit

EVP, Strategy & Wholesale
With Frontier since 2022

Vishal is Executive Vice President, Strategy & Wholesale. He has over 20 years of international experience leading strategy and commercial execution in telecommunications and technology. He oversees all aspects of corporate strategy, M&A, and the operation of Frontier’s wholesale business. Most recently, he was a member of Vodafone UK’s executive committee where he developed the company’s successful challenger growth strategy, transformed its wholesale business, and created industry-leading fiber partnerships.

Prior to this, as a management consultant at McKinsey & Company, he served global companies in technology and telecommunications. He began his career with Intel Corporation in New Zealand developing software switches.

Vishal holds an MBA from the London Business School, U.K., and a BE in Electrical and Electronics Engineering from the University of Auckland, New Zealand.