Nick is the President and Chief Executive Officer. He has nearly 30 years of expertise and leadership in the telecommunications industry. Most recently, he was a member of the Vodafone Group Executive Board, a world-leading wireless and wireline operator and, as CEO, led the turn-around of Vodafone UK, the company’s home market.
Previously, he spent more than a decade at Cable & Wireless, one of the world’s largest wireline companies, including four years as CEO of Worldwide Operations. He was Head of Worldwide Sales and European EVP at Ciena Inc. from 2002 until 2004. In addition, he previously served as a non-executive director of public company Dialog Semiconductor plc.
Nick is a graduate of the University of Warwick, U.K. with a BS in Economics, and a graduate of both INSEAD-Europe and Wharton U.S. Management Development programs.
Scott is Executive Vice President and Chief Financial Officer. Most recently, he was Chief Financial Officer of Arcosa, Inc., a North American provider of infrastructure products and solutions, and helped lead its successful public spinoff in 2018. Under his financial leadership, Arcosa debuted on public equity and debt markets, developed a new shareholder base, implemented a disciplined capital allocation program, and published its inaugural ESG Sustainability Report. Arcosa executed 13 acquisitions in a 3-year period to reposition its portfolio around growth-oriented infrastructure products.
From 2017 until Arcosa’s spin-off, Scott was Group Chief Financial Officer of Trinity Industries, having served as Trinity’s Vice President of Corporate Strategic Planning since 2014. Prior to joining Trinity, he was an Associate Partner at McKinsey & Company, where he led operational and organizational transformations across asset-intensive industries and started his career as an Operations Manager at McMaster Carr Supply Company.
Scott received an AB in Economics from Duke University and an MBA in Finance and Accounting from Northwestern University’s Kellogg School of Management
Veronica is Executive Vice President and Chief Network Officer. She oversees all of Frontier’s network operations, including those related to the Company’s Modernization Plan.
Most recently, as Senior Vice President of Construction and Engineering for AT&T, she led the planning, design, construction and capital maintenance of the wireline and wireless network infrastructure across a national footprint.
Previously as Senior Vice President, Corporate Strategy, AT&T Services, she led the Velocity IP program, which laid the groundwork to transform the Company to an all IP/Wireless/Cloud business. Her 23-year career at AT&T included numerous leadership and management positions in Network and Finance, including various roles in Operations, Finance and Business Development within Cingular Wireless and BellSouth Mobility. Her telecommunications career began at MCI.
Veronica is a Certified Public Accountant and has a BA from the University of Alabama and an MBA from Georgia State University.
Ettienne is Executive Vice President, Commercial. He has over 20 years of experience in the telecommunications industry across cable, fiber, and wireless providers. He served as Managing Director, Commercial for the Consumer Division of BT Group plc. as a key member of the leadership team getting the BT brand back to growth.
Previously, he served in a variety of roles at EE Ltd prior to BT Group’s acquisition, including leading the Enterprise P&L as Marketing and Commercial Director. He began his telecommunications career at NTL Incorporated (now Virgin Media), the largest UK cable provider, and also worked in South Africa and the USA.
Ettienne holds a BA in Commerce from Stellenbosch University and is a member of the Chartered Institute of Management Accountants.
Vishal is Executive Vice President, Strategy & Wholesale. He has over 20 years of international experience leading strategy and commercial execution in telecommunications and technology. He oversees all aspects of corporate strategy, M&A, and the operation of Frontier’s wholesale business. Most recently, he was a member of Vodafone UK’s executive committee where he developed the company’s successful challenger growth strategy, transformed its wholesale business, and created industry-leading fiber partnerships.
Prior to this, as a management consultant at McKinsey & Company, he served global companies in technology and telecommunications. He began his career with Intel Corporation in New Zealand developing software switches.
Vishal holds an MBA from the London Business School, U.K., and a BE in Electrical and Electronics Engineering from the University of Auckland, New Zealand.
Alan Gardner is Executive Vice President and Chief People Officer. He was most recently Senior Vice President, Human Resources of Verizon Communications, leading HR centers of all-encompassing expertise for employees around the globe.
Prior to this, he was Senior Vice President, Human Resources, of Verizon Wireless, the $87 billion US-based joint venture between Verizon Communications and Vodafone. He held other executive roles of increasing responsibility within Verizon. He has also served as Director of Compensation and in other roles at GTE Corporation. He began his career at American Express, UCCEL Corporation, and General Dynamics.
Alan received a BS in computer science from the University of North Texas, a management certificate from the Management Institute for Engineers, Computer Professionals and Scientists at the University of Texas at Austin, and an MBA from the Cox School of Business at Southern Methodist University.
John Harrobin is Executive Vice President, Consumer. He leads our Consumer business and is directly responsible for consumer revenue, product development, sales operations, channel strategy, CRM, marketing, and data analytics. He joined Frontier from Audible, where, as Chief Marketing Officer, he led the growth turnaround, brand repositioning, and content marketing capabilities of this multi-billion-dollar global content technology and entertainment subsidiary of Amazon. Under his leadership, Audible’s customer base doubled within 33 months as he expanded new, emerging channels, including mobile, social, and SEO.
His marketing career began in 1997 as a Senior Product Manager at Verizon Wireless. During his 18-year tenure at the company, he served in progressively senior roles, ultimately becoming Chief Marketing Officer. As leader of national marketing for Verizon Wireless, he led the launch of new products and businesses focused on mobile advertising, mobile content, and large-scale content rights and sponsorship negotiations with all major broadcast and cable networks, music labels, celebrity talent, and sport leagues including the NHL and NFL.
He sits on the Executive Board of Villanova University’s Center for Marketing & Customer Insights. He has been recognized as an Outstanding Mentor by Advertising Women of New York, a top LGBTQ+ Global Ally by InVolve, and a top CMO by Forbes.
John holds a BS from Villanova University and an MBA from Northwestern University’s Kellogg School of Management.
Erin Kurtz is Executive Vice President and Chief Communications Officer. She is a strategic communications leader with two decades of experience across a wide range of industries, including media, technology, logistics, and financial services. Most recently, she was Senior Vice President of XPO Logistics, where she set the global communications agenda for one of the fastest growing companies in the Fortune 500. In this role, she built and led an integrated communications strategy across public relations, reputation management, digital and social media, employee communications, brand marketing and government affairs.
Prior to joining XPO in 2016, she co-founded Hunt & Gather, a high-touch marketing and communications agency, and held senior communications roles at Joele Frank, AOL, and Thomson Reuters. She started her career in Washington, DC at the American Hospital Association.
Erin graduated from Syracuse University with a BS in Communications and Political Science.
Ms. McIntosh is Executive Vice President and Chief Customer Operations Officer. She leads Frontier’s enterprise-wide customer operations. Most recently, she was Humana’s Senior Vice President of Group Military Specialty Service and Business Operations, responsible for all customer support and operations for the Employer Group, Military and Specialty lines of business. She was also Head of the Customer Experience, developing and enabling Humana’s customer strategy.
Previously, she held numerous leadership positions in customer operations and strategy during a nearly 20-year career with Humana, Charter Communications and Time Warner Cable. She began her career at Comcast.
Charlon earned an MBA from New York University and graduated with a BA and high honors from the University of California, Berkeley. She is a graduate of the NAMIC Executive Leadership Development Program and is a Women in Cable Television Betsy Magness Leadership Institute Fellow.
With Frontier since 2014
Mark is Executive Vice President and Chief Legal & Regulatory Officer with responsibility for the Company’s litigation, securities, mergers and acquisitions, corporate finance, intellectual property, contracting, and corporate governance matters, as well as all state and federal regulatory affairs.
He started his legal career in 1990 as an associate lawyer at the Hartford law firm of Murtha, Cullina, Richter & Pinney. From 1993 to 1999, he served as an elected member of the Connecticut Legislature. Later, he served as Mitt Romney’s legal counsel, and then chief of staff, when Romney was Governor of Massachusetts (2003-2007).
Before joining Frontier in 2014, he served as Vice President and Associate General Counsel at Raytheon Company from 2007 to 2009, and Vice President and Associate General Counsel at Praxair, Inc. from 2009 to 2014.
Mark graduated magna cum laude with an AB from Harvard College and cum laude with a JD from Harvard Law School. He serves as a member of the adjunct faculty of Columbia Law School.
EVP, Chief Digital Information Officer
Melissa is Executive Vice President and Chief Digital Information Officer. She is responsible for digital operations and architecture, enterprise technology architecture, business processes and enhancing customer engagement initiatives.
She has more than two decades of leadership experience spanning technology, IT, customer strategy and operations functions. Most recently, she was Senior Vice President and Head of Technology at JCPenney, implementing a digital optimization strategy and customer-focused solutions for JCP.com, the JCP mobile app, all store and supply chain systems, business intelligence, analytics, marketing, and back-end merchandising. She has held leadership positions in technology, IT, and operations over a 25-year career with JCPenney, Target, and Cargill.
Melissa earned an MBA from the University of Minnesota and her undergraduate degree from the University of St. Thomas in Minnesota.
Mr. Jeffery has nearly 30 years of expertise and leadership in the telecommunications industry. Most recently, he was a member of the Vodafone Group Executive Board, a world-leading wireless and wireline operator and, as CEO, led the turn-around of Vodafone UK, the company’s home market. Mr. Jeffery also spent more than a decade at Cable & Wireless, one of the world’s largest wireline companies, including four years as CEO of Worldwide Operations. He was Head of Worldwide Sales and European EVP at Ciena Inc. from 2002 until 2004. In addition, Mr. Jeffery previously served as a non-executive director of public company Dialog Semiconductor plc.
Mr. Jeffery is a graduate of the University of Warwick, U.K. with a B.S. in Economics, and a graduate of both INSEAD-Europe and Wharton U.S. Management Development programs.