2023 Sustainability Report

“Sustainability runs deep in our belief system and is central to our strategy. Our 2023 sustainability report shares how we’re transforming communities, organizations and businesses – and our company – as we Build Gigabit America.”
Nick Jeffery
President and Chief Executive Officer
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2023 Sustainability Report Highlights

Our sustainability strategy is focused on delivering long-term value for our company and positive social and environmental impact for the people and communities we serve. Sustainability is integrated into all we do as a company and guided by our purpose, Building Gigabit America.
Frontier employees

Transforming Together

Donated fiber internet to power four community-loved organizations

Opened the doors to our new Dallas headquarters.

Sourced 453 cost-saving ideas from employees, saving $38 million

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Frontier work hard hart

Working Safely

Achieved our safest year ever

Decreased OSHA Recordable injury rate by 18% YoY

160+ hours of safety training per field employee

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Frontier employees celebrating

Championing DEI

7 employee impact groups totaling 800 members

85% increase in internships year over year

Ranked No. 1 in Diversity by the California Public Utilities Commission (CPUC)

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Frontier symbol on an ivy wall

Growing Responsibly

Issued our first-ever green bond

Shared Scope 1 and Scope 2 data for the first time

Reduced over 1,600 tons of waste through recycling

Upgraded 1,587 trucks across our footprint

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Woman working on a computer

Operating Responsibly

Led by diverse Board of Directors and Executive Committee

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Check out our other reports:

2023 Allocation Report

2023 Allocation Report
Download the Report

2022 ESG Report

2022 ESG Report
Download the Report

2021 ESG Report

Frontier 2021 ESG Report
Download the Report

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North Valley Caring Services

Frontier donated high-speed, reliable fiber internet to the North Valley Caring Services (NVCS), a main evacuation hub for wildfire victims of Los Angeles.
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North Valley Caring Services logo

"We are part of this community. Our employees live and work here, and we will be here every step of the way as California works to recover and emerge as an even stronger community. We’re working closely with government agencies, 911 centers and power companies to ensure our connectivity is strong in the most critical moments – keeping people safe as they continue to navigate the devastation from the ongoing wildfires and handle emergencies. Whether it’s enabling first responders, providing our customers with support, or partnering with nonprofits who are making a big difference, we are here to help.”

Veronica Bloodworth, Chief Network Officer of Frontier
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Big Brothers Big Sisters of Greater Rochester

Frontier donated high-speed fiber internet to Big Brothers Big Sisters of Greater Rochester. Our donation will provide the nonprofit with fast, reliable connectivity to power its youth mentoring programs, helping bridge the achievement and opportunity gaps faced by underserved youth.
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Big Brothers Big Sisters of Greater Rochester logo

"Frontier’s donation of fiber internet will allow us to strengthen our mission by providing youth with the fast, reliable internet they need to dream big and succeed in the digital world.”

Vanity Fagan, Office Manager at BBBS of Greater Rochester
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RiseUP

Frontier donated high-speed fiber internet to RiseUP Group, Inc. in Hartford, Connecticut. RiseUP engages hundreds of Connecticut students in after-school programs that provide development and mentorship opportunities for underrepresented youth. Our donation ensures that they have reliable connectivity to power their art and education initiatives, inspiring and uplifting communities across Connecticut.

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"We're thrilled to partner with Frontier through their Broadband for Good program. The donation of fiber optic internet to RiseUP's studio is more than just a technological upgrade—it’s a gateway to enhanced creativity, community engagement, and seamless collaboration. With this support, we'll be able to expand our impact, bringing more innovative and inclusive art initiatives to Connecticut.”

Matt Conway, Executive Director of RiseUP
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Best Buy Teen Tech Center at The Antelope Valley Boys & Girls Club

Frontier donated high-speed fiber internet to the new Best Buy Teen Tech Center at The Antelope Valley Boys & Girls Club. Our donation provides the center with fast, reliable connectivity to support digital learning and development opportunities for underserved youth in Los Angeles County, California.
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Best Buy Teen Tech Center at The Antelope Valley Boys & Girls Club

"Bringing high-speed internet to the Best Buy Teen Tech Center is more than just a connection—it's a lifeline for kids who might not have it at home. With the power of high-speed internet, we're unlocking doors to endless learning opportunities, enabling our kids to dive into educational resources, engage in hands-on learning experiences, and connect with a global community of learners. Thanks to the support of Frontier’s Broadband for Good program, we're excited to watch the youth of the Antelope Valley thrive as they create their great futures.”

Sally Altobelli, Co-Executive Director, Antelope Valley Boys & Girls Club
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Minnie’s Food Pantry

Frontier donated high-speed fiber internet to Minnie’s Food Pantry in Plano, Texas. Minnie’s Food Pantry provides healthy meals and educational resources to thousands of people who are experiencing hunger in North Texas. Our donation of fast, reliable connectivity supports online learning at the organization’s Empowerment Center.
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Minnie’s Food Pantry logo

"At Minnie’s Food Pantry, we believe that overall wellness begins with healthy food and financial education. Frontier’s donation of fiber internet allows us to have fast, reliable connectivity for our education programs. We are grateful to Frontier for helping to strengthen our mission of addressing the issue of hunger in our community.”

Zoya Jackson, Chief Operating Officer for Minnie’s Food Pantry
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Boys & Girls Club of Ridgefield, Connecticut

Frontier donated high-speed fiber internet to the Boys & Girls Club of Ridgefield. The club offers thousands of kids in the community a safe place to learn and grow. Our donation of fast, reliable internet will support its youth development programs.
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Boys & Girls Club of Ridgefield

"The Boys & Girls Club of Ridgefield serves as a home for kids in our community. It is a safe place that they can count on to come learn, grow and play, no matter their background, and we are especially grateful to have a fast, reliable connection we can count on to support all we do here at the club. Many kids count on doing their homework at our center because they don’t have the technology they need own homes. Thanks to Frontier’s donation of fiber internet, we can offer the critical connectivity that the kids need and will be able to expand our programs too.”

Mike Flynn, CEO, the Boys & Girls Club of Ridgefield
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District Arts and Education (DAE)

Frontier is donating high-speed fiber internet to the District Arts and Education (DAE). DAE is expanding access to STEM opportunities for high schoolers and adults in New Haven. This donation will provide them with a fast, reliable connection to support their education and development programs for underserved members of the community.
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District Arts and Education

“DAE is thrilled to be chosen as Frontier’s next Broadband for Good recipient and receive free high-speed fiber internet. With so many students using computers for learning at our facility, we use up a lot of bandwidth, and it’s important for us to have fast, reliable connectivity to carry out our courses. This donation will not only also allow us to focus more resources on enhancing our programming, but also consider new programming that wouldn’t have been possible without access to the bandwidth that fiber offers.”

A.M. Bhatt, Founder and CEO, DAE
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West Virginia University’s Jackson’s Mill

Frontier has donated high-speed fiber internet to West Virginia University’s Jackson’s Mill campus to support youth STEM education and first responder training. With this donation, the campus will serve as a central connectivity hub for the rural community of Lewis County and for thousands of people across the state of West Virginia.
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WV Extension logo

“WVU Jackson’s Mill has been a center for improving the lives and livelihoods of West Virginians for over 100 years. This partnership with Frontier will allow us to provide unique educational programs and services at WVU Jackson’s Mill that will help bridge the digital divide in rural West Virginia, including expanding virtual learning opportunities.”

David Snively, Director, WVU Jackson’s Mill
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Learning Alliance Corporation

The Learning Alliance Corporation is a long-standing talent partner of Frontier. To support the organization’s mission of providing U.S. veterans with the structured training and resources they need to start a career in telecommunications, Frontier has donated high-speed fiber internet, equipment and training.

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Learning Alliance Corporation logo

"We are incredibly excited to be a recipient of Frontier’s Broadband for Good program. Frontier is invested in readying its workforce and adding more veterans to their roster, and they are proving that yet again with the generous donation they made today. The donation will make a real difference and help us advance our purpose of providing the best technology, training and resources available to prepare veterans for a future in telecommunications."

Cesar Ruiz, CEO of Learning Alliance Corporation
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Malta House

Frontier has donated high-speed fiber internet, new laptop computers and digital mentoring to the mothers of local Connecticut women’s transitional housing program, Malta House. Frontier’s donation will help unhoused mothers find permanent housing, apply for jobs, attain an education, arrange medical care and access government programs like ACP that provide people with affordable connectivity.

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Malta House

"It is an honor to be chosen as a recipient of Frontier's Broadband for Good program. Frontier is helping to offset operating costs by providing free internet connectivity to our agency and our moms, as well as helping provide the technology needed by our agency to help our moms access the technology and resources available to assist them in their journey towards self-sufficiency and independence."

Lisa Koeppel, Executive Director of Malta House
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Girls Scouts of Central Texas

Frontier has donated high-speed fiber internet, new laptops, drones and microscopes to the Girl Scouts of Central Texas to support the organization’s STEM and Community programs. This program provides girls of all backgrounds access to the educational resources and tools they need to pursue careers in natural science, coding, robotics and more.
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Girl Scouts of Central Texas

"We are incredibly excited to be a recipient of Frontier’s Broadband for Good program. Girl Scouts is excited for this new relationship with Frontier. The donation will make a real difference and help Girl Scouts advance our STEM programming by providing the best technology, faster speed and larger bandwidth to serve more girls at one time with this up-to-date broadband."

Donna Brosh, Community Engagement Officer for Girl Scouts of Central Texas, San Angelo Area
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Elk Grove Teen Center USA

The 30+ year of devotion and support of its community made the Elk Grove Teen Center USA a great candidate for Broadband for Good. The Center has been serving teens since 1990, providing core development building blocks for their mental, physical, social and spiritual well-being. The donation of high-speed fiber broadband will help make the Center’s programs more effective, engaging and empowering.

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Elk Grove Teen Center

"It’s always been a dream of mine to serve my community and the next generation coming up, and it’s such a blessing to do that in a place where I grew up. Having fiber-optic tech from Frontier will help us in so many ways. Frontier’s investment in the teen center and our kids means the world to me."

Scott McIntosh, Executive Director for the Elk Grove Teen Center USA
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Boys and Girls Club of the Brazos Valley

The Boys & Girls Clubs of the Brazos Valley in Bryan, Texas was the first community location to benefit from Broadband for Good. Frontier donated high-speed broadband connectivity and computer equipment to support the organization’s mission to connect today’s youth to tomorrow’s opportunities.

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Boys & Girls Club of the Brazos Valley

"A lack of access to technology can have a negative impact on academic performance. Boys & Girls Clubs of the Brazos Valley is thrilled to be the first recipient of Frontier’s Broadband for Good program. Frontier’s technology offers our members high-speed internet for online tutoring and help with homework. Broadband for Good helps us meet our mission of building prepared future leaders."

Rhonda Watson, CEO of the Boys & Girls Club of the Brazos Valley
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Boys and Girls Club of the Brazos Valley

The Boys & Girls Clubs of the Brazos Valley in Bryan, Texas was the first community location to benefit from Broadband for Good. Frontier donated high-speed broadband connectivity and computer equipment to support the organization’s mission to connect today’s youth to tomorrow’s opportunities.

More Info
Brazos Valley Boys and Girls Club kids

"A lack of access to technology can have a negative impact on academic performance. Boys & Girls Clubs of the Brazos Valley is thrilled to be the first recipient of Frontier’s Broadband for Good program. Frontier’s technology offers our members high-speed internet for online tutoring and help with homework. Broadband for Good helps us meet our mission of building prepared future leaders."

Rhonda Watson, CEO of the Boys & Girls Club of the Brazos Valley
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Ettienne Brandt

Ettienne Brandt

EVP, Commercial
With Frontier since 2022

Ettienne is Executive Vice President, Commercial. He has over 20 years of experience in the telecommunications industry across cable, fiber, and wireless providers. He served as Managing Director, Commercial for the Consumer Division of BT Group plc. as a key member of the leadership team getting the BT brand back to growth.

Previously, he served in a variety of roles at EE Ltd prior to BT Group’s acquisition, including leading the Enterprise P&L as Marketing and Commercial Director. He began his telecommunications career at NTL Incorporated (now Virgin Media), the largest UK cable provider, and also worked in South Africa and the USA.

Ettienne holds a BA in Commerce from Stellenbosch University and is a member of the Chartered Institute of Management Accountants.

Vishal Dixit

Vishal Dixit

EVP, Strategy & Wholesale
With Frontier since 2022

Vishal is Executive Vice President, Strategy & Wholesale. He has over 20 years of international experience leading strategy and commercial execution in telecommunications and technology. He oversees all aspects of corporate strategy, M&A, and the operation of Frontier’s wholesale business. Most recently, he was a member of Vodafone UK’s executive committee where he developed the company’s successful challenger growth strategy, transformed its wholesale business, and created industry-leading fiber partnerships.

Prior to this, as a management consultant at McKinsey & Company, he served global companies in technology and telecommunications. He began his career with Intel Corporation in New Zealand developing software switches.

Vishal holds an MBA from the London Business School, U.K., and a BE in Electrical and Electronics Engineering from the University of Auckland, New Zealand.